Having trouble understanding instructions or our audio guides? Are you stuck at an assembly step? We are at your service!

Our hotline supports you with your questions about instructions and fixes any technical issues with our audio guides. When confronted with bigger difficulties, we can quickly provide you with a specialist.

We are at your service around the clock. You can reach our hotline 24 hours a day, 7 days a week. We offer our services in the following languages: English and German.

Hotline: 0800 200 20X

Please have the following information ready before calling us:

  • Name of the item (What is the name of the piece of furniture?)
  • Product code (This code can be found below the name of the piece of furniture on the packaging.)
  • Description of your problem